Your Privacy,
Our Commitment

Welcome to Humble ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our global logistics & cargo tracking mobile application.

By using the Humble app, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our service.

To provide high-quality logistics and cargo tracking services, we collect several types of information:

• Location Data: For drivers, we collect precise location data (GPS coordinates) via a foreground service when you are navigating or delivering a parcel. This is necessary to track the package in real-time, compute accurate ETAs, and prevent cargo loss or theft. A persistent notification is displayed whenever tracking is active.
• Camera & Photos: We request access to your device's camera and photo library to capture and upload Proof of Delivery (PoD) images and user profile avatars.
• Personal Information: During account creation, we collect your name, username, email address, phone number, and account role (e.g., customer, driver, or admin).
• Device Data: We may collect device identifiers, operating system version, and system logs to improve performance and stability.

We use the collected information for the following business purposes:

• Provide, operate, and maintain our cargo tracking and shipping services.
• Coordinate deliveries between customers and drivers in real-time.
• Verify successful deliveries via Proof of Delivery photos.
• Send push notifications regarding shipment status updates, bookings, and alerts.
• Detect, prevent, and address fraud, security breaches, or cargo theft.

We do not sell your personal data. We share your information only as described below:

• Between Users: Customers can see their driver's name and live delivery location on a map when a delivery is actively in transit.
• Service Providers: We may share data with secure third-party processors (e.g., Supabase for database hosting, Stripe/PayPal for payment processing, and Firebase for push notification routing) under strict confidentiality agreements.
• Legal Requirements: We may disclose data if required to do so by law, regulation, or legal process.

We implement robust technical and organizational security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encrypted data transmission (HTTPS/TLS), secure database access policies via Supabase Row Level Security, and restricted access to service keys.

However, please remember that no method of transmission over the internet or electronic storage is 100% secure. We are committed to continuously improving our security posture.

Depending on your location, you may have rights under applicable privacy laws (including GDPR and CCPA). These include:

• Accessing, updating, or deleting your profile information from within the app.
• Revoking location or camera permissions at any time via your device settings. Note that disabling location will prevent drivers from performing delivery navigation.
• Requesting the deletion of your account and all associated records by contacting our support team.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our support team: